In another wonderful attempt to have customer service by taking away customer service, Home Depot will have Dept Heads taking turns as MOD’s (managers on duty) for inside and outside garden on the weekends for garden power hours (this will be on top of the MOD for power hours for the rest of the store).
So, instead of actual trained staffing with the appropriate tools to assist the customers in a seasonal department, the idea is to take the resources from elsewhere in the store to help those customers while undermining the service to others. I’m glad they thought it through.
I hate low volume retail.
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